SERVICE CATALOG: SCALE HORIZON OPERATIONS (SHO)
Role within the group: Specialized division for management system implementation, training, and organizational audit.

1. ORGANIZATIONAL AUDIT & OFFICE PROCESS MAPPING
(“Diagnosing Chaos in Office and Management”)

• Analysis of efficiency in administrative, sales, and managerial processes.
  
  

• Business process mapping (BPMN) and identification of bottlenecks outside production.
  
  

• Assessment of team structure, roles, and communication paths.
  
  

2. PROJECT MANAGEMENT SYSTEM IMPLEMENTATION (ASANA/JIRA)
(“Order in Projects, Calm in the Team”)

• Configuration and deployment of Asana, Jira, or ClickUp tailored to the client’s needs.
  
  

• Design of project templates, workflows, and automations.
  
  

• Team training on system usage and best practices.
  
  

3. PROJECT MANAGEMENT TRAINING (PM/AGILE)
(“Increasing Team Autonomy and Effectiveness”)

• Workshops on project management fundamentals (PMP) or agile methodologies (Agile/Scrum).
  
  

• Training for project managers on planning, scheduling, and cost control.
  
  

• Introduction to supporting tools (Gantt charts, RACI responsibility matrices).
  
  

4. COMMUNICATION & COLLABORATION SYSTEM IMPLEMENTATION
(“One Platform for Information Exchange”)

• Selection and configuration of communication tools (Slack, Microsoft Teams) and document collaboration platforms.
  
  

• Establishment of communication rules (response times, channels) and implementation of digital etiquette.
  
  

• Integration with other systems (CRM, calendar, project management).
  
  

5. COMPANY HANDBOOK & OPERATING STANDARDS (SOP)
(“Standardizing Actions and Training”)

• Development or update of the company handbook with policies and values.
  
  

• Creation of detailed Standard Operating Procedures (SOPs) for key processes.
  
  

• Preparation of onboarding materials for new employees.
  
  

6. STRATEGIC SESSION & WORKSHOP FACILITATION
(“Defining a Shared Direction”)

• Facilitation of strategic planning sessions (strategic off-site) for the management team.
  
  

• Facilitation of problem-solving workshops (design thinking) or brainstorming sessions.
  
  

• Support in defining company objectives (OKRs) and translating them into team goals.
  
  

7. OPERATIONAL MENTORING PROGRAM (SUBSCRIPTION)
(“External COO or PMO”)

• Regular mentoring sessions with the owner or COO.
  
  

• Review and optimization of operations for scalability.
  
  

• Support in change management and organizational transformation.
  
  

GROUP SYNERGY: SHO executes projects as a key internal partner, introducing the organizational order necessary to consolidate SHE’s process optimization results, and enabling efficient management of complex projects coordinated by SHC. It serves as a bridge between strategy and execution.